Privacy Policy
This Privacy Notice describes how and why we might access, collect, store, use, and/or share your personal information when you use our services, including when you visit pawdova.com, use our AI-powered pet travel search platform, or engage with us in other related ways. Questions or concerns? Contact us at [email protected].
Summary of Key Points
1. What Information Do We Collect?
Personal information you provide to us
In Short: We collect personal information that you voluntarily provide to us.
We collect personal information that you voluntarily provide when you use our Services, express an interest in obtaining information about us, participate in activities on the Services, or contact us. The personal information we collect may include names, email addresses, usernames, passwords, and contact preferences.
Sensitive Information: We do not process sensitive information.
All personal information you provide must be true, complete, and accurate. Please notify us of any changes.
Information automatically collected
In Short: Some information — such as your IP address and browser characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This information is primarily used to maintain the security and operation of our Services and for internal analytics.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services — including IP address, browser type, pages and files viewed, searches performed, and device event information.
- Device Data: Information about your computer, phone, tablet, or other device used to access the Services, including IP address, device identification numbers, browser type, hardware model, operating system, and system configuration information.
- Location Data: We collect location data based on your IP address. You can opt out by disabling Location settings on your device.
Google API
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, including:
- To facilitate account creation and authentication and otherwise manage user accounts.
- To save or protect an individual's vital interest, such as to prevent harm.
3. What Legal Bases Do We Rely On to Process Your Information?
In Short: We only process your personal information when we have a valid legal reason to do so — such as your consent, to comply with laws, to fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK: The GDPR and UK GDPR require us to explain the valid legal bases we rely on. We may rely on:
- Consent. We may process your information if you have given us permission for a specific purpose. You can withdraw your consent at any time by contacting us.
- Legal Obligations. We may process your information where necessary for compliance with our legal obligations.
- Vital Interests. We may process your information where necessary to protect your vital interests or those of a third party.
If you are located in Canada: We may process your information if you have given us specific permission (express consent) or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted to process your information without consent, as permitted by applicable law.
4. When and With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations and with specific third parties.
We may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location to provide directions and search results.
5. Do We Use Cookies and Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some tracking technologies help us maintain security, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
Specific information about how we use cookies and how you can refuse certain cookies is set out in our Cookie Policy.
6. Do We Offer Artificial Intelligence-Based Products?
In Short: We offer products, features, and tools powered by artificial intelligence.
As part of our Services, we offer Ookii — an AI-powered pet travel concierge — as well as AI-generated search results. These tools are designed to enhance your experience and provide innovative, personalized guidance. The terms in this Privacy Notice govern your use of all AI Products within our Services.
Use of AI Technologies
We provide AI Products through third-party service providers ("AI Service Providers"), including Anthropic. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products
- AI-powered search for pet-friendly hotels, restaurants, and boarding facilities
- Ookii — AI concierge for pet travel guidance, policy questions, and itinerary planning
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties. This ensures high security and safeguards your personal information throughout the process.
7. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely store it and isolate it from any further processing until deletion is possible.
8. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. While we do our best to protect your personal information, transmission to and from our Services is at your own risk. You should only access the Services within a secure environment.
9. Do We Collect Information from Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to such minor's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
10. What Are Your Privacy Rights?
In Short: Depending on your state of residence in the US or in some regions such as the EEA, UK, Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure, (iii) restrict the processing of your personal information, (iv) data portability, and (v) not be subject to automated decision-making. You can make such a request by contacting us using the details provided in Section 14 below.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
Withdrawing your consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the details in Section 14. Please note this will not affect the lawfulness of the processing before its withdrawal.
Opting out of marketing communications
You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails, or by contacting us directly. You will be removed from marketing lists, though we may still send service-related messages necessary for the administration of your account.
Account Information
If you would like to review or change your account information, or terminate your account, you can log in to your account settings and update your user account. Upon request to terminate, we will deactivate or delete your account and information from our active databases, though we may retain some information in our files to prevent fraud, troubleshoot problems, or comply with legal requirements.
Cookies and similar technologies
Most web browsers accept cookies by default. You can usually choose to remove or reject cookies, though this could affect certain features or services. For questions or concerns about your privacy rights, email us at [email protected].
11. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
12. Do United States Residents Have Specific Privacy Rights?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific privacy rights.
Categories of Personal Information We Collect
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, name, email address, IP address, online identifiers | NO |
| B. Personal information (CA Customer Records) | Name, contact information, financial information | NO |
| C. Protected classification characteristics | Gender, age, race, ethnicity, national origin | NO |
| D. Commercial information | Transaction information, purchase history, payment information | NO |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or network activity | Browsing history, search history, interaction data | NO |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, sensory information | Images, audio, video | NO |
| I. Professional or employment-related information | Business contact details, job title, work history | NO |
| J. Education information | Student records and directory information | NO |
| K. Inferences from collected information | Inferences drawn to create a profile of individual preferences | NO |
| L. Sensitive personal information | — | NO |
Your Rights
You have rights under certain US state data protection laws, including the right to know, access, correct, request deletion, obtain a copy of your personal data, non-discrimination for exercising your rights, and the right to opt out of targeted advertising or sale of personal data.
How to Exercise Your Rights
To exercise these rights, you can submit a data subject access request, by emailing us at [email protected], or by using the contact details at the bottom of this document.
Request Verification
Upon receiving your request, we will need to verify your identity. We will only use personal information provided in your request to verify your identity. If we cannot verify your identity from information we already have, we may request additional information for verification and security purposes.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected]. We will inform you in writing of any action taken or not taken in response to the appeal. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. To make such a request, please use the contact details in Section 14.
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
13. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
14. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us by email at info@pawdova.com.
Pawdova is based in California, USA.
If you believe we are unlawfully processing your personal information, you have the right to lodge a complaint with your local data protection supervisory authority. In the US, you may contact the Federal Trade Commission at ftc.gov.
